Panorama Hotel understands the importance of protecting guests with food allergies. We have established a
Food Allergy Policy with which we comply so that our guests can enjoy a safe meal and a reassuring dining experience.
- Our company obtains information concerning allergies (information about ingredients that contain substances
that cause allergies, hereinafter referred to as “Allergens”) from the manufacturer. We offer “Hypoallergenic
menus” (menus that do not use the 7 Specified Allergenic Ingredients) to guests with food allergies who request
such arrangements. - Hypoallergenic menus are prepared in advance based on each guest’s allergy symptoms. To enable this, we
request guests to submit the Food Allergy Questionnaire at least four weeks before the dining date. If we do not
receive the information by then, we may not be able to meet your requests. - For guests with serious food allergy symptoms, upon advanced request, consultation, and guest consent, we can
arrange hotel accommodations or use of our facilities with meals and tableware brought in by the guest. - The hypoallergenic menu is not available at the buffet. Food allergens (7 Specified Allergenic Ingredients) are
labeled at the buffet venue. - We use information provided by the supplier to confirm ingredients used in the meal.
- As hypoallergenic menus are prepared in the same kitchen and cooking and dishwashing equipment are used in common with other menus, allergens may become mixed into hypoallergenic menus in small amounts during food preparation.
- Please be advised that hypoallergenic menus may not be completely free of allergens for the reasons above.
- Please be advised that guests with severe symptoms may be asked to refrain from using our facility for safety reasons.